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Welcome to a little insight into the Zappos 2008 Culture Book. I picked out one entry from each department. As I read the culture book, a few themes kept occurring; “culture” and “family”.
In this website’s blog section, I have annotated each occurrence of “culture” and “family”, or something that pertains to it.
I hope you enjoy this little insight into the Zappos 2008 Culture Book!
Letter from the CEO
Over the past 8 years, Zappos.com has grown at an extraordinary rate. In 1999, the year the company was founded, we had almost no sales. Since then, our historical gross merchandise sales numbers have been: (image goes here)
We’ve been asked by a lot of people how we’ve grown so quickly, and the answer is actually really simple. We’ve aligned the entire organization around one mission: to provide the BEST CUSTOMER SERVICE POSSIBLE.